faq
See answers to frequently asked questions.
I lost my pickup voucher, how can I pick up my laundry?
I am dissatisfied with the laundry. What can I do?
I would like to make a complaint, what is the procedure?
In order to make a complaint about the performance of a service, it is necessary to have proof of the service. The complaint should be submitted to the point where the service was performed. The complaint is considered by an independent quality specialist. Complaints are processed within 14 days. While the complaint is being processed, the garment remains in the laundry.
How long does it take to complete the service?
We strive to provide our services in the shortest possible time to guarantee the achievement of high quality. The standard waiting time for garment collection is from 24h to 48h. Sometimes, especially in the case of demanding and delicate material, the service may require more time, for example, to dry the assortment.
The waiting period for the implementation of the service of washing shoes and leather ( due to the specificity of this service) can be up to 14 days. There is always the possibility of realization of express laundry service – for such service it is worth to ask the laundries employee individually.
Would I like to contact you? How can I do that?
We value contact with our customers. We are available to you through our hotline 732 60 60 60 (open Monday through Saturday from 9:00 am to 8:00 pm), the contact form on our website.
I can't pick up my laundry on time. What will happen to it?
Do you pick up your laundry from home?
Laundry service on the phone is available only in Krakow. We pick up any type of assortment from clothes, home textiles, shoes or leather assortment. The presented service is ordered by phone at 732 60 60 60. During the conversation you need to specify the type of assortment to be collected and the address of collection. The courier then shows up at the appointed time and picks up the laundry.
On the date agreed with the customer, he receives his laundry clean and ironed.
The fee for the service can be paid by the customer by paying by card or cash. The price for the laundry itself does not change – is in accordance with the price list in force at Pralnie EBS.